The AceInfo Team will use AceInfo’s ISO 9001:2000-certified QMS to ensure our efforts under Seaport-e are successful. Continuous quality improvement and prevention, rather than detection after occurrence, are the keys to success. Our systematic approach prevents deficiencies through continuously analyzing, designing, developing, implementing, and evaluating performance. We recognize that quality is achieved by maintaining repeatable, scheduled, documented, and managed processes and by properly managing and assigning responsibility and oversight through an ISO-certified QMS.

The AceInfo Team will institute a specific Quality Assurance Plan (QAP) for each task order and augment it with other processes, management tools, and techniques for specific types of work. The QAP defines standards, techniques for measuring compliance, an approach for eliminating causes of unsatisfactory performance, and roles, responsibilities, and resources. Using this approach and the processes described below, we will meet or exceed performance standards.

• Testing: Our QMS ensures product integrity of all deliverables by defining the strategy and approach for testing throughout the project life cycle and documenting test results.
  
  
• Audits and Inspections: The corporate Quality Assurance Manager performs audits of deliverables to ensure we achieve quality standards and customer requirements, follow agreed-upon processes, and track defects until resolved.
  
  
• Customer Satisfaction Survey: The Quality Assurance Manager conducts a customer satisfaction survey with the CO and COTR on a quarterly basis to help facilitate communication and ensure the team maintains customer satisfaction.